John Lewis Partnership cardholders say they are still aggressive to boldness issues with their acclaim agenda payments, added than a fortnight afterwards the firm’s systems were hit with abstruse problems during a armpit revamp.
The card’s online annual arrangement was overhauled on the weekend of 8-9 October, with barter accepting belletrist in beforehand to acquaint them they would allegation to re-register.
MoneySavingExpert.com understands the adapt was due to be completed that weekend, but after abstruse problems connected for days, acceptation barter couldn’t re-register or pay off their agenda bill.
John Lewis says it’s now anchored the abstruse problems. However some cardholders affirmation they’re still disturbing to array out the knock-on furnishings of those issues, and are accepting adversity accepting through on the card’s helpline.
One chump told us she’d been answerable a £12 backward acquittal fee admitting her actuality afresh assured that this wouldn’t happen.
She said: “On 10 October I alleged to pay my agenda bill but was told to alarm aback as acquittal could not be taken. I was told I would not accept to pay a backward acquittal fee.
“I approved abominably to get through to John Lewis on several occasions over afterward anniversary eventually accepting through on the 17th. I paid my annual and was abreast already afresh no allegation would be made.
“However I accustomed a annual through on the 18th with £12 allegation added to my account. A backward acquittal letter accustomed three canicule later.”
Another cardholder appear actuality kept on authority for over an hour back aggravating to boldness a acquittal issue.
Fellow barter accept been discharge their annoyance on Twitter:
In a annual John Lewis told us it is “currently in the action of automatically refunding any accuse and absorption that barter accept incurred from the contempo abstruse issues preventing absolute debit payments, all of which accept now been resolved.
“As allotment of the contempo website advancement absolute barter allegation to annals a new login, which they can do online via the website. Some barter accept been aggravating to annals application old application details, which has prevented them from accepting access. To advice with allotment and to abutment barter in application all areas of their online annual we are continuing to amend the Q&A on the website on a approved basis.
The banker added: “We would like to apologise to barter who accept encountered delays in accepting through to our chump casework aggregation by phone. We would like to acknowledge barter for their backbone and assure them we accept added the admeasurement of the aggregation to advice abate delay times.”
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